Frequently Asked Questions (FAQ)

Frequently Asked Questions (FAQ)

1. How long does it take to ship my order?
Due to high demand and increased order volume, delivery times may vary. We work hard to process and ship all orders as quickly as possible. Please note that the processing time for your order is typically 3–7 business days. After processing, delivery usually takes 8–21 business days, depending on your location. We appreciate your understanding and patience!

2. Can I track my order?
Yes, once your order has been shipped, you will receive a shipping confirmation via email. This email will include a tracking link, allowing you to check the status of your delivery in real time.

3. Are there faster shipping options available?
Currently, we do not offer expedited shipping options. However, we are committed to processing your order as quickly as possible to ensure timely delivery.

4. How will I be informed about delays?
If there are any unexpected delays, we will notify you via email. Please check your email inbox regularly to stay updated on the status of your order.

5. Can I change or cancel my order after purchase?
Orders can only be changed or canceled if they have not yet been processed or shipped. Please contact our customer service team as soon as possible to check the status of your order.

6. What payment methods do you accept?
We accept the most common payment methods, including:

  • Credit cards (Visa, Mastercard, American Express, Discover)

  • PayPal

  • Other region-specific payment options (where applicable)

7. How can I contact customer service?
Our customer service team is happy to assist you! You can reach us via email at info@benidaa.com or through the contact form on our website. Response times may vary due to high inquiry volumes, but we aim to respond as quickly as possible.

8. Can I return my order?
Yes, we accept returns within 14 days of delivery. Please ensure that the items are in unused and like-new condition, with all original packaging and tags. Return shipping costs may apply unless the product is defective or incorrect. For more details, please refer to our return policy.

9. What if my product is defective or damaged?
If your product arrives damaged or defective, please contact us immediately at info@benidaa.com with photos of the issue. We will work with you to resolve the problem by offering a replacement or refund, depending on the situation.